Radhika Gupta, Managing Director and CEO of Edelweiss Asset Management Company (AMC) took to X to share her displeasure with IndiGo. She described in detail all the things that happened after the landing. IndiGo shared the reply with her and said that they will investigate the matter.
Radhika Gupta shared her experience with IndiGo on Twitter.
“Very bad experience landing @IndiGo6E with baby. The purpose of giving the pram at the departure gate for the flight is to return it at the arrival gate as you need the pram to carry the baby immediately,” Gupta wrote on X. (Also Read: Main Edelweiss CEO gets real on mental health, says everyone has ‘two lives’)
She further added, “I handed in the pram and car seat at the Dubai gate only to be told we would enter at the Mumbai gate. Forget the gate, we waited an hour at midnight before they were found. The airport staff and @IndiGo6E were very uncooperative, especially the latter. They neither knew where things were going to come from—from the belt, the oversize area, or elsewhere—nor did they want to help.”
At the end of the tweet, she also asked airlines to take the feedback seriously.
Gupta also shared a picture of the area where she had to wait for the cart to be found.
Check out the tweet shared by Radhika Gupta here:
This post was shared just a few hours ago. Since it was published, it has been viewed nearly 70,000 times. Share also has over 400 likes and numerous comments. IndiGo also opened the comment section of the post and shared a response.
The airline wrote: “Ms Gupta, we are truly sorry to hear about your experience. We would like to assure you that we are investigating this matter as a matter of priority and will be in touch with you in the morning.”
Here’s how others reacted to this post:
The individual wrote: “Indigo has become a fish market, no regard for senior citizens, rude staff on board do not care about the problems they face, all about forcing everyone on the flight and kicking them out once they land, no empathy at all.”
Another said: “I wish there was monetary compensation for this kind of inconvenience caused to paying passengers. Many companies cut corners in many ways (lack of training being one) to meet their bottom line. Unless there is a financial barrier, such acts must be repeated ( unfortunately).”
A third added: “As a mother, I have faced this problem many times. Despite constant reminders/feedback during the flight, they fail. It is so difficult, especially with special children.”
“These airlines charge exorbitant amounts for tickets, especially domestic. And they provide low quality service. Very sad,” posted another.
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Categories: Trending
Source: newstars.edu.vn