Amazon is a popular online platform that offers a huge collection of books, music, movies, home appliances, electronics, toys and many other goods for sale. It’s one of the biggest platforms for selling online and I don’t think there’s anyone today who doesn’t have an Amazon account.
If you have an account and can’t sign in to your Amazon account due to password issues, this guide will help you recover your Amazon account by resetting your password. So here are the options you have to reset your Amazon account password:
Method-1 Reset Amazon Password Using Your Mobile Number or Email Address
To reset your Amazon account password:
- Visit amazon.com
- Click the ‘Sign Up’ button in the upper right corner.
- Click ‘Need help?’
- Then click on ‘Forgot your password?’
- Then enter the mobile number or email associated with your Amazon account and click ‘Continue’.
- Enter the OTP you received on your e-mail or mobile number and click ‘Continue’. If you do not receive an OTP, click ‘Resend OTP’ to request it again.
- You must also then approve the password change request from your phone, check your phone for the message, and click the link you received.
- Tap ‘Approve’ to request a password change on your phone.
- You will then be able to create a new password for your Amazon account;
So here is how you can reset your Amazon account password using your mobile number and email address. But in case you no longer have access to that information, move on to the next method.
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Method 2. Reset Amazon password without using mobile number or email address
To reset your Amazon account password:
- Visit amazon.com
- Click the ‘Sign Up’ button in the upper right corner.
- Click ‘Need help?’
- Then click on ‘Forgot your password?’
- You will then be asked to enter the mobile phone number or email address associated with your Amazon account, but if you don’t have access to any information, simply click the link ‘Customer Service’ under the ‘Continue’ option to get help regaining access to your account.
- On the next page, select the issue ‘My password doesn’t work’ from the drop-down menu and you will get some information. At the bottom of the page, you’ll also get contact numbers to connect to Amazon’s customer service team, which you can use depending on your country:
- United States and Canada – 1-800-388-5512
- International- 1-206-577-1364
- After you connect to Amazon’s customer service team using numbers, you need to explain to them the problem you’re having and answer their questions. Be careful not to provide false information as they may also refuse your request to change your password if you are unable to verify yourself or answer the questions they ask you.
- After verifying all the information, they will provide you with a temporary password that you can use to log in to your Amazon account. You should change your password again to keep your account secure.
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