People are facing a strange gift card error when they start redeeming on Google Play Store. The first such issue was reported on Google Play Helpdesk in late 2020. A user complained that he was looking at a message while exploiting the gift card error code PRS-PGCSEFC-01. It was later joined by many with an error code that still couldn’t find a permanent fix from Google.
People have tried every possible way to use a gift card and in turn wasted money. Unfortunately, Google hasn’t posted any solutions for this other than the recommended autobot answer.
“Thank you for signing up for the Google Play Forum! We’ve sent you an email with next steps to help you better.” This apparently did not resolve the gift card redemption error code PRS-PGCSEFC-01.
See some complaints and the response.
PlayStore I bought $10 of Google Play credit, but after redeeming it, I get the error PRS-PGCSEFC-01 right after it says you want to load $10 to this account. I tried to search the cause of this and according to my research it is a country problem even though I bought the gift code in my country. I tried various solutions I could find online, from changing my Google account country to using a VPN. I ask you for help
sebastian ezequiel vergabera
People have tried every possible way to find a way to bypass the PRS-PGCSEFC-01 gift card error code while redeeming. They tried every possible combination of uppercase, lowercase, and mixed letters. The redeem feature can be found in the sidebar of the Google Play Store Android app.
What is the reason behind the Redeem Gift Card PRS-PGCSEFC-01 error code?
Over a period of several months, people found the root of the problem. The discrepancy is between the country that issued the redemption card and the country where the Google Play account was created. For example, if the gift card is from the US and the account is in Germany, the error code Redeem Gift Card PRS-PGCSEFC-01 will appear. A US currency gift card must be redeemed only in the US.
The reason for this lies in Google’s policy. Requires that the gift card be from the same country where the account holder lives. Maybe the solution is in the handling of transactions between different currencies, the problem is neglected. Exploitation in other countries on the Google Play Store is currently out of reach.
If you encounter the same error in the same country, it may indicate a technical problem, such as a bug or bug in the Google Play Store system. To resolve the error code PRS-PGCSEFC-01, you can try the following troubleshooting steps
How to fix PRS-PGCSEFC-01 gift card redemption error code?
There are several proven solutions for this. Before you start, make sure your Google Play Store account is not Google Family Link and stop monitoring.
Method 1: Clear Store App Cache
To clear the Google Play Store cache, you can follow these steps:
- Go to your device settings.
- Scroll down and select “Applications” or “Application Manager” (the name may vary depending on your device).
- Find and tap “Google Play Store” in the list of installed apps.
- On the app info page, you will find options like “Force stop”, “Disable”, and “Storage”. Tap “Storage.”
- You should see the “Clear cache” option. Tap on it to clear the cache of the Google Play Store app.
Clearing the cache can help resolve certain issues and refresh app data. If the problem persists, you can also try clearing the app data by selecting the “Clear data” option on the same page. Keep in mind that clearing your data will remove your settings and settings in the app, but it may help resolve more persistent issues.
Method 2 – Use a VPN
If that doesn’t work, opt for a VPN trade-in. Here is one suggested by a user.
Workaround: 1. Connect to USA VPN using the VPN app, 2. Close the Play Store app, force stop it in Settings-> Apps menu and clear the app cache and data. 3. Only then open the Play Store app again, go to Menu-> Redeem, enter the code, change your country to USA in the process (you will be prompted).
The above workaround only applies if you are located in a different country than the country where the gift card was purchased.
In case the above solution didn’t help you, make sure your GPay details are correct and Google Family Link doesn’t reject the account. See what other users have to say
Method 3: Sign in to the PlayStore again
If you’ve reviewed all possible solutions and you still can’t redeem gift cards, the last solution is to sign out of your Google account and sign back in. According to Google, make sure it’s just a Google Play gift card and the code is correct.
- Open your phone settings.
- Go to the “Applications” or “Application Manager” section (the exact text may vary depending on your device).
- Scroll through the list of installed apps and find “Google Play Store”. Tap it to open the app details page.
- On the app information page, you will find various options related to the Google Play Store app.
- Tap on “Force Stop” to force stop the Play Store app.
- After stopping the Play Store, go back to the home screen or app drawer.
- Touch the Google Play Store icon to reopen the app.
- Inside the Play Store, go to the “Redeem” or “Redeem Gift Card” section.
- Try redeeming your gift card and see if you can successfully redeem it now.
Resetting the Play Store can help resolve temporary issues and update its functionality. By following these steps, you can force stop the app and then reopen it to see if the gift card redemption issue is resolved.
Method 4: Contact Google Playstore Support Team
If none of the above solutions resolve the Google Play Store error code PRS-PGCSEFC-01, it is highly recommended to contact the Play Store support team for further assistance. They have the experience to provide specific guidance and troubleshooting steps tailored to your situation. You can contact the Play Store support team through their official support channels, such as their website, support forums, or customer service contacts. They will be able to investigate the issue further and provide you with the necessary guidance to resolve the error.
Please share with us which option worked for you and if you found a new solution, please leave us a message so we can share it with all readers.
Categories: How to
Source: newstars.edu.vn