Netflix is the destination for many people to unwind after a long and hectic day at work and endless chores. And nothing can be more frustrating if Netflix isn’t working. The app stops just as you’re about to escape into the world of a good old movie or a newly released series.
Despite its immense popularity, high-quality content, and millions of views, the Netflix app is not safe. For those who are facing issues with the app, we have compiled a list of common issues viewers face on the Netflix app along with their solutions that might help.
How to fix “Netflix not working on TV”?
Most smart TVs come with the Netflix app pre-installed. While the app works fine on most brands of smart TVs, reports have shown that Samsung smart TVs often face issues launching the Netflix app.
If you are facing these kinds of issues, try the following:
- Unplug the television. Wait 30 seconds. This gives the TV plenty of time to cancel itself. After 30 seconds, turn it back on.
- Turn off Samsung Instant On. This feature, while it has its benefits, often interferes with the operation of some apps, including Netflix.
- If the above steps fail, try factory resetting your TV. But the downside of this method is that it will erase all the data and custom settings on the TV. So only try this if nothing else works.
How to fix “Netflix not working on PC”?
Some users have reported problems using Netflix on Windows or Mac. The app sometimes fails to play videos and shows a black screen. If this is the problem you are facing, try these simple steps:
- Browser cookies often interfere with the proper functioning of some applications. Go to your browser settings and delete cookies.
- If you are using a Windows 10 PC, Netflix can cause you problems if your PC is not up to date. Go to settings, click Updates & security, click Windows Update in the left pane, then click Download and install updates if a pending update is available.
Also, try updating the Netflix app by following these steps:
Go to the Microsoft Store, click the three dots in the upper right corner, click Downloads and updates, click Get updates. Available updates will be downloaded automatically.
- Another reason why Netflix is not working on your computer could be an antivirus program. Some antivirus programs interfere with streaming-intensive apps like Netflix. Disabling antivirus software on your computer could solve your Netflix problem.
How to fix “Netflix not working on phone” error?
There are many reasons why the Netflix app is crashing or not working properly on your Android or iOS smartphone. You can follow a basic troubleshooting technique to fix it:
- Go to the Settings menu on your Android or iOS, select Apps & notifications, click see all apps, select Netflix and go to Storage & cache, then clear storage and cache.
- You can also restart your device, uninstall and then reinstall Netflix on your smartphone. This procedure is usually sufficient to repair minor defects.
Why isn’t Netflix working on Roku?
If Netflix is not working on your Roku TV, you can follow these simple ways that worked:
- Turn off your Roku device, unplug it, and restart it after a while.
- Disable your Netflix connection and reactivate it.
- Check for system updates on your Roku device.
To end
All software services, even widely known services like Netflix, are not immune to occasional bugs and glitches. But nothing that can’t be fixed in a few simple steps. We hope you found a solution to your specific Netflix problem in our curated list.
Frequently asked questions
1. Why isn’t my Netflix app working?
The Netflix app can work for a number of reasons. Often a basic troubleshooting technique is enough to fix them. Find the above solutions for your problems. If not, please contact Netflix.
2. Why can’t I sign in to my Netflix account?
If you can’t sign in to Netflix.com in your browser, the first troubleshooting step is to verify the email address you entered. If the email ID is incorrect, please re-enter it and log in again. Visit netflix.com/clearcookies, then open the Netflix app and try to sign in again.
3. Why can’t I download content on Netflix?
The Netflix download function is very useful when you are traveling by plane or in an area without Internet, or when you want to turn off your wifi and prevent notifications from interrupting your entertainment time. But this feature only works on Android 4.4.2 or iOS 8 and above. Also, use an updated version of the Netflix app. If the above things are in place, try restarting your device.
4. Why isn’t my Netflix sound working?
Sometimes we panic even before checking the most obvious things. So make sure that the volume of your device is turned up. Post that, make sure your device’s speakers are working properly by playing something from your device’s internal storage. If yes, please play other content on Netflix. If the sound of the second content works, it means that the first one was a bad video.
5. Why is Netflix not loading or freezing?
The main reason why Netflix content loads too slowly or worse, not at all, is usually a bad internet connection. But if that is not your case, you can try these tricks to get it working again. Close the Netflix app and restart your device. Then sign out of your Netflix account, update the app, and sign back in. If the device works perfectly and there is no weak internet connection, Netflix freezes or Netlfix does not work, it means that the information stored on the device needs to be updated.
6. Why don’t Netflix subtitles work?
Often, due to minor glitches, subtitles do not appear on the screen. There are some tricks that can solve this problem in minutes. Try switching the subtitles between different languages, then switch back to the language you want. Another trick to fix this problem is to change the appearance of the subtitles. To do this, open your Netflix account in your browser. Go to Profiles & Parental Controls – Open your profile. Then go to Caption Layout and click Change. Change the look and choose the one you like best. Save the changes and that’s it!
7. How can I clear the cache on Netflix?
Clear Netflix app data1. From your device’s home screen, go to Settings.2. Select General. …3. Select Applications or Applications.4. Select Manage apps, Application manager, or Manage all apps. …5. Scroll down and select Netflix. …6. Select Storage. …7. Select Clear data or Clear storage and then OK.8. Try Netflix again.
8. Where can I contact Netflix support?
Open your Netflix home page – go to Settings – tap Account Details – your details page will open in your browser – scroll to the bottom of the page and click Help Center – you’ll see “want to contact us?” option at the bottom. Share with us which solution fixes your problem with Netflix.
Categories: How to
Source: newstars.edu.vn