PlayStation 4 (PS4) is a widely used gaming console that brings joy to gamers around the world. However, as with any technology, there are occasional bugs or issues that can be quite frustrating for users. One specific issue reported by some PS4 owners is the error code NP-34958-9. This error code is not widely documented or recognized, which suggests that it may be a specific or rare error related to a particular game or system configuration.
What is the reason for the PS4 error code NP-34958-9?
Several of the reported outages on PSN lately are related to the release of two highly anticipated multiplayer games, Diablo 4 and Street Fighter 6.
Blizzard, the developer of Diablo 4, has managed to fix the issues that were affecting the game on the PlayStation 5 platform. However, it seems that a different PS4 error code, NP-34958-9, appeared specifically for users playing Diablo. 4 on PS4.
Users stare at NP-34958-9 receipt messages’I can’t use this content. I am unable to connect to the server to verify your license. Please wait a moment and try again.’
In addition to the license verification issue you mentioned, it seems that players are having trouble setting their accounts as primary and are encountering the error code NP-34958-9. This error code is specific to the PlayStation system and usually indicates a problem with your account or license settings.
Also, some users mentioned seeing a lock icon or experiencing difficulties connecting their PS4 to the PlayStation Network (PSN). These symptoms may be related to the error code or may indicate a separate problem with the console’s network connection.
For some, the PS4 error code NP-34958-9 has prevented them from playing all the games. Even after returning all licenses, the digital games cannot be accessed. It always asks the player to activate the account as a master, but when activated, the PS4 error code NP-34958-9 flashes in front.
Many have reported that as soon as they log into a game or even Netflix, they get the message “Content cannot be used” and they can no longer use it. It tells the user to activate the PS4 as the primary PS4 by following a list of instructions through the settings, but after doing so, the user again faces the “Content cannot be used” error.
How can you fix PS4 error code NP-34958-9?
The error code NP-34958-9 on PlayStation 4 (PS4) usually indicates a network connection problem. This error usually occurs when the console is unable to establish a stable connection to the PlayStation Network (PSN) servers. The developers have not yet acknowledged the issue nor does the error code NP-34958-9 appear in the help section of the PlayStation website.
In the meantime, here are some proven solutions for users to try.
- Clear DNS Cache: Go to “Settings” > “Network” > “Internet Connection Settings” > “Custom”. In the DNS settings, select “Manual” and change the Primary DNS to 1.1.1.1 and the Secondary DNS to 1.0.0.1. Save the settings and try the connection again. This can be done on WiFi and LAN. On a LAN cable connection
On a Wi-Fi connection
If you’re using *Wi-Fi* and don’t have a LAN cable, this should work for you. Go to Settings > Network > Internet connection settings > Use Wi-Fi > Custom.
A list of Wi-Fi networks should appear. Select your network. DO NOT Specify – Manual
Set your Primary DNS to 1.1.1.1 and Secondary DNS to 1.0.0.1 – Next>Automatic>Proxy server: DO NOT use. Test your internet connection and you should be good to go.
Restart your PS4 and go back to Settings > Account Management > Restore licenses.
Don’t forget to reboot the router, unplug it for about 10 seconds and plug it back in. Once you reconnect to the internet, restart the console and it should be unlocked. In case the PS4 error code NP-34958-9 remains stuck, restore the licenses again and then restart the console.
2. Confirmation from PSN: Not officially confirmed by the developers. But one user confirmed on Reddit that PS4 error code NP-34958-9 is being fixed.
3. Hotspot Method – Another tried and tested method is to activate Hotspot on your Android or iPhone. Connect your PlayStation to the hotspot, restore the licenses and activate your PlayStation on the main one.
4. Deactivate all consoles associated with your PSN account: Sign in to your account on the PlayStation website. Go to the “Device Management” section and deactivate all consoles associated with your account.
Go back to your PS4, sign in, go to your account settings, and make your console your primary device.
Here are some more standard troubleshooting steps you can try to fix the problem:
- Check PSN Status – Before continuing with troubleshooting, please check PlayStation Network for service outages. You can visit the official PlayStation website or social media channels to check the reported issues.
- Restart your PS4 – Turn off your PS4 completely and unplug the power cord from the electrical outlet. Wait a few minutes and then turn it back on. Turn on your console and try to connect to PSN again.
- Turn off network equipment: Turn off your modem and router and disconnect them from the power source. Wait a few minutes, then plug them back in and turn them on. Once your network devices have restarted, try to reconnect your PS4 to the internet.
- Check your router or firewall settings – Some routers or firewalls may have settings that can block PS4 from accessing PSN. Temporarily disable any firewall or security settings on the router and see if the issue persists. You can also try forwarding certain ports on your router to make sure they aren’t blocked.
- Check your internet connection – Make sure your PS4 is properly connected to the internet. You can test your connection by going to “Settings” > “Network” > “Test Internet Connection” in the PS4 menu.
- Wired connection: If you’re using a wireless connection, try connecting your PS4 directly to your router using an Ethernet cable. This eliminates potential wireless interference and ensures a more stable connection.
- Update PS4 system software – Make sure your PS4 is running the latest version of the system software. You can check for updates by going to “Settings” > “System Software Update” in the PS4 menu.
- Disable Firewall or Security Software: Temporarily disable any firewall or security software on your network that might block PS4 from accessing the Internet.
- Port Forwarding – If you are familiar with port forwarding, you can try forwarding specific ports on your router to the PS4. The ports required for PSN are UDP 3478, UDP 3479, UDP 3658, TCP 80, TCP 443, TCP 1935, TCP 3478, and TCP 3479.
- Contact your Internet Service Provider (ISP): If none of the steps above resolve the issue, your ISP may be experiencing network issues. Contact your ISP’s customer service for further assistance.
If the error persists after following these steps, it may help to contact PlayStation Support directly. They can provide specific guidance and troubleshooting tailored to handling PS4 error code NP-34958-9.
Update 06/08 – Certificate NP-34958-9
Sony may be aware of reported issues such as NP-34958-9 and 46332-8 with PSN servers and may be working to resolve them. In these situations, game developers and platform providers usually try to resolve technical difficulties faced by users to ensure a smooth gaming experience.
Sony acknowledged the issue in their user response and they are likely actively investigating the issue and working on a fix. They may post an official statement or provide updates through their official communication channels, such as their website, social media accounts, or customer support.
Also, Support for PlayStation Japan has announced server maintenance for today, which suggests that Sony is actively working to resolve the reported issues. It is quite possible that the Fried Sony PSN servers are responsible for the error code NP-34958-9.
It is important to note that while server maintenance is a positive sign that issues are being addressed, there is no guarantee that all issues will be resolved immediately. Some issues may require additional time and effort to fully correct. Therefore, it is advisable to follow the official sources from Sony or PlayStation for updates after the maintenance period to determine if the reported issues have been resolved.
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Source: newstars.edu.vn