Among voice assistant talents, Alexa is a master at curating playlists to accompany anything from your evening workout to serious cooking in your kitchen. Connecting to services like Amazon Music lets you stream her favorite artist, album, or genre with a quick voice command. Since Alexa is available as an app, you can have the same capability on your phone or computer.
But what happens when Alexa drops the ball and you can’t connect to Amazon Music? Here’s what could be going on and tips on how to quickly fix it so she can get back to listening to her favorite songs.
How do I get Alexa to play my Amazon music?
You shouldn’t need to do anything other than log in with a real Amazon account when using Alexa. Since Alexa is a voice assistant created by Amazon, the app natively supports Amazon Music, which will be the default music service.
Of course, Amazon Music plays require a subscription. A single-device plan will cost you $5 per month, while an unlimited plan will cost $9 per month (though you get a discount if you’re an Amazon Prime member). Prime members get access to around 2 million songs for free with their own subscription, but this shouldn’t be confused with an actual Amazon Music subscription. Amazon has around 75 million songs, including tunes that support Dolby Atmos, 360 Reality Audio, and other popular formats, though not all of them will be available depending on your subscription.
Why can’t my Amazon Music play on my Alexa?
There are many reasons why music isn’t playing on your Alexa device. It can be anything from Wi-Fi issues to settings that need to be adjusted. Here are some things that could be happening and what you need to do next to fix them.
Alexa needs an update
If it’s been a while since you’ve used an Alexa device, go to alexa app and touch Devices to find the speaker you are using. Use the app to check and apply any updates. Even if there are no updates available, it’s a good idea to turn devices like Echos off, wait a minute, then turn them back on and let them do a soft reset.
Your wifi has a problem
If your Alexa device is too far from your router, it may not be able to establish a strong connection. If your router has encountered an error, your home internet may not work completely and may need to be restarted. If you recently got a new router or changed your router settings, your network’s firewall may be preventing Alexa from connecting to some services: Amazon has a list of ports you should keep open, or you can disable your router’s firewall completely and then try again.
Amazon Music services are down
Amazon Music can also crash sometimes. If it’s a severe interruption, Alexa will likely say something like “Sorry, I can’t connect right now.” Sometimes certain services or features may not be available in lieu of the entire service. You can get confirmation by checking the service status in Downdetector.
you are in the wrong account
Double-check that you’re signed in to the correct account that has access to Amazon Music. Alexa won’t be able to stream music unless the account you’re using is linked to one of your Amazon Music subscriptions. Sometimes accounts can change due to accidents, different family members using Echo, or voice recognition and profile settings. Go into the Alexa app to check which account you are using as your login.
Someone else is streaming on another device
Remember, if you have an Amazon Music Limited Individual plan, you can only stream on one device at a time. If someone else uses your Amazon account to play music on your device, you won’t be able to play music on yours. Sure, you could find the offender and deal with it, but this might be a good time to look at the family plan (currently on a free four-month contract).
Alexa has been switched to a different default service
We mentioned that Alexa’s default “find music here” setting was Amazon Music. However, this can change if you use a different music service, as long as you have login information for popular streaming apps like Apple Music, Tidal, Spotify, SiriusXM, etc. If other people are using your Alexa app, you should check if someone has changed the default music player to another service. You can find this at Music and podcasts Alexa section settings.
Note that Alexa does not need to have Amazon Music as the default service to use it. You’ll just have to be more specific in your commands, adding “on Amazon Music” after giving your voice command. Otherwise, Alexa will try to play music from the wrong service, or it may not be able to find what you want to listen to.
Someone activated the profanity filter
Yes, Alexa has a filter that can block explicit language. If it was enabled on your account, Alexa may not be able to play songs that were previously available. You can find this function in Music and podcasts section of the Alexa app, where you can quickly check if it is enabled or not.
The song is not available with your subscription.
As we mentioned, Prime members only get a fraction of the available songs that Amazon offers. If your Amazon Music subscription was canceled or not renewed (or if you never had one), the songs you’ve been listening to may no longer be available.
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Source: newstars.edu.vn